At DubaiPerfumeMart, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, weβre here to help.
π Return Window
Customers may initiate a return within 30 days from the date of delivery.
We may offer extended return periods during special promotions or festive seasons (e.g., Ramadan, Eid).
β Eligibility Criteria for Returns
To be eligible for a return, the item must meet the following conditions:
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Unopened, unused, and in original condition
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Must include original packaging, labels, and tags
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Must be purchased directly from www.dubaiperfumemart.com (not third-party platforms)
β Non-returnable items include:
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Personalized or custom-engraved products
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Items marked as final sale
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Intimate or hygiene-related products
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Used or tampered perfume bottles
π¦ How to Initiate a Return
To request a return:
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Email our support team at info@dubaiperfumemart.com with your Order ID, reason for return, and item details
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We will verify and send you a prepaid return label (if applicable)
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Pack the product securely in its original box
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Include the return form or your order number inside the package
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Ship it to the address provided in the return confirmation email
π Refunds & Exchange Options
Once we receive and inspect the returned item, weβll notify you of the outcome.
You may choose from:
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Full Refund to your original payment method
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Store Credit for future purchases
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Exchange with a similar item (if stock is available)
Refunds are typically processed within 5β7 business days after receiving the returned product.
π Shipping Costs
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Customer-Paid: If the return is due to change of mind or incorrect order
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Seller-Paid: If the item is defective, damaged, or wrong
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Shared Costs: We may offer discounted return shipping in certain cases
β οΈ Damaged or Defective Items
Received a damaged or incorrect item?
Please contact us at info@dubaiperfumemart.com within 48 hours of delivery with:
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Order number
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Images of the damage or issue
Weβll arrange a free replacement or refund, whichever you prefer.
π Contact Us
For return-related queries or assistance, reach out to our support team:
π§ Email: info@dubaiperfumemart.com
π Website: www.dubaiperfumemart.com
