1. How do I place an order on DubaiPerfumeMart?
Browse through our perfume collections, select your desired fragrance, and click “Add to Cart.” Proceed to checkout, enter your details, and confirm your order.

2. What payment methods are accepted?
We accept all major credit/debit cards, PayPal, Stripe, and secure local gateways across the UAE and internationally.

3. Can I track my order after purchase?
Yes! Use your Order Number on our “Track Order” page to view your order status and delivery updates.

4. What is your return policy?
We offer a 30-day return window for unused and unopened items in original packaging. Some exclusions apply. Please check our Return Policy for full details.

5. How long does delivery take?
For UAE orders: 2–5 business days.
International orders: 7–14 business days, depending on your location.

6. Can I cancel or change my order after placing it?
Yes, but only within a short time after ordering. Please email us at info@dubaiperfumemart.com immediately for assistance.

7. Do you offer international shipping?
Yes, we ship to select countries outside the UAE. Shipping time and costs may vary. Please refer to our Shipping Policy.

8. How do I apply a discount or promo code?
On the checkout page, enter your promo code in the “Promo Code” field and click Apply.

9. Is shopping on your site safe?
Yes. Our site uses SSL encryption and secure payment gateways. We do not store your payment information.

10. What if I receive a damaged or incorrect item?
Contact us at info@dubaiperfumemart.com within 48 hours with your order number and photos of the issue. We will arrange a replacement or refund.

11. Can I create a wishlist?
Yes, simply click the heart icon on any product to save it to your wishlist for future reference or purchase.

12. What should I do if I forget my password?
Click “Forgot Password” on the login page and follow the instructions to reset your password via email.

13. How can I contact customer support?
Email us at info@dubaiperfumemart.com or use the Contact Us form