Refund Policy
At Dubai Perfume Mart, customer satisfaction is important to us. Please read our Refund Policy carefully before placing an order.
1. Eligibility for Refund
Refunds may be approved in the following cases:
Wrong product delivered
Damaged product received
Missing item in the order
Order cancelled before dispatch
2. Non-Refundable Items
Refunds are generally not available for:
Opened or used perfumes/fragrances
Products damaged after delivery
Orders with incorrect address provided by customer
Change of mind after delivery
3. Return Request Time
Any issue must be reported within 24 to 48 hours of delivery with order details and clear photos/videos of the item.
4. Refund Process
Once the request is reviewed and approved, the refund will be processed through the original payment method or store credit.
5. Refund Timeframe
Refunds may take 5 to 10 business days depending on the payment provider or bank.
6. Exchange Option
In some cases, we may offer a replacement instead of a refund.
7. Order Cancellation
Orders can be cancelled before shipment confirmation. Once shipped, cancellation may not be possible.
8. Contact Us
For refund or return assistance, please contact Dubai Perfume Mart customer support in Dubai, United Arab Emirates.